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HOW THIS WORKS?

Select a Style - When you see our starting lineup, you’ll have no doubt that your essentials and trendiness is in good hands. All JC suits are made with the best quality wool, so regardless of which suit you pick, you can rest assured that you’ve made the right choice. Before taking the next step, make sure to build the suit to your unique style by picking from our array of customization options; from lapel piping to pocket styles, we’ve included everything you need to stand out from the crowd.



Get measured - Now that you’ve done the hard part, you simply need to input your measurements or have a friend, possibly a lady friend, help measure you up. If you don’t know how to properly measure yourself, we’ve got that covered as well; simply follow our quick tutorial video. Proper measuring will make sure that your suit comes out looking the way you envisioned it so don’t cut corners; take extra care in taking your measurements.

Stitch It - Don't trust yourself to be accurate on the first suit? No Problem, we have you covered. After selecting the "Stitch It" option while checking out, you will be provided a customer number which can be used to make an appointment at any Stitch it locations. A professional tailor will measure you up within minutes and send you on your way!

Wear It - Once we’ve received your measurements and the order is placed, our master tailors will get working on your piece of art right away. The hardest part of this process is waiting for your suit to arrive but once you have received your suit and feel the quality in which your suit was made, you’ll know the short wait was worth it. Welcome to the JC Club.

  • Q1Which country does Joseph Chanan ship to?
    Currently, Joseph Chanan ships to the UK, Europe, Asia and anywhere in North America. Worldwide shipping coming soon.
  • Q2Can I expedite my order?
    Expedited orders are available. At the time of checkout please indicate whether you would like your order expedited or not. We will cover the regular shipping charges; you are responsible for the extra cost. Your order price will reflect these extra costs at the time of payment.
  • Q3Can I track my order?
    When your order is placed and we have verified that the payment has been processed; we will send the tracking number to the email address provided under your contact information.
  • Q4How long will it take for my order to arrive? How much does it cost?
    All orders are processed and delivered within 4 to 6 weeks from when you place your order. Shipping is free with any order above $150 however, any extra taxes or duty charges are not included.
  • Q5Are there any additional taxes or duty charges?
    Depending on your countries import regulations, there may be extra taxes or duties. Please contact your local customs office for current rates and charges before ordering.
  • Q6Do you ship to P.O. boxes?
    Please note that Joseph Chanan does not ship to Postal Office boxes or any forwarded address.
  • Q1Which payment methods are available to me?
    We accept Visa, Mastercard, American Express and Paypal
  • Q2Why did my payment fail?
    Please check to see that you have entered your personal information and credit card information correctly or try using Paypal. If you continue to have problems, contact your local bank; you may have insufficient funds or your bank may have flagged your credit card due to security concerns.
  • Q3Is my payment transaction safe?
    We do everything in our ability to keep sensitive information safe. We use an SSL secure connection when processing a payment via our website.
  • Q1My suit doesn’t fit, what are my options?
    If in the rare case your suit does not fit you to a T, Joseph Chanan offers UPTO $75 for alterations. Simply visit your local trusted tailor or alteration shop and submit your receipt and ALTERATIONS CREDIT form through your ‘My Account’ via josephchanan.com

     

    Stitch It - Don't trust yourself to be accurate on the first suit? No Problem, we have you covered. After selecting the "Stitch It" option while checking out, you will be provided a customer number which can be used to make an appointment at all Stitich it locations. A professional tailor will measure you up in minutes and send you on your way!
  • Q2Where can I use my $75 alteration credit?
    You can visit any local tailor or alteration shop. We will cover up to $75 of your bill.
  • Q3What happens if it still doesn’t fit?
    This almost never happens but if for some reason you have the worst luck in the world, we are more than happy to issue you a refund or exchange if the tailor believes it to be unalterable. Please refer to RETURNS, EXCHANGES and REFUNDS in our FAQ section for details. Please note that you will need to log in to your ‘My Account’ to submit a RETURN & EXCHANGE form.
  • Q1Where do I send my return/exchange?
    Address will be sent to you via email once your form has been submitted.
  • Q2When will I receive my exchanged item?
    If you have requested an exchange, we proceed with delivering the exchanged product as soon as we receive the returned item in its original condition. Please be reminded that if the item returned is not in good condition, your claim will be reviewed and you may not be eligible for an exchange or refund.
  • Q3When will I receive my refund?
    Your refund will be issued within 30 days of receiving the returned item. The full amount of the purchase will be refunded to the original method of payment. Please note that your refund will be issued only if we receive the returned item in a timely manner and in its original condition.
  • Q1How are BÖ ties made?
    All our products are handcrafted in our Vancouver Facility, using end-mills pieces sourced from wood processing facilities across North America.
  • Q2Are BÖ ties environmentally friendly?
    Our goal is to create a brand that is fun and fashionable while being environmentally conscious. All of our bow ties are made from salvaged materials, most of which were destined for disposal. Our ties are finished by hand, and we use only natural stains and varnishes.
  • Q3What types of wood do you use?
    Our Spring 2014 line is made from North American walnut (dark versions) and maple (light versions).
  • Q4What about the straps and threads?
    Our straps are made from supple Israeli leather, again using end-cut pieces. The center thread detail uses Austrian paper twine. We use no artificial dyes or finishes.
  • Q5How much does each BÖ tie weigh?
    Usually between 25-35g depending on the style.
  • Q6Are the BÖ ties made for all neck sizes?
    Our adjustable leather straps allow a fit for neck sizes 13''-22.5''.
  • Q7Do the BÖ ties come with a box?
    Yes, every unit ordered will come in our beautiful boxes making it the perfect gift with no effort.
  • Q8Is every BÖ tie going to look the same in each style?
    No, due to the nature of wood being a natural raw material, each BÖ tie has unique characters and lines depending on which section of wood it was created from. Therefore, no 2 BÖ ties will look identically the same, and its unique veins and lines will make it absolutely one of a kind.
  • Q9Are BÖ ties sold wholesale?