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Alterations

If you feel that your custom product does not fit you perfectly, an alterations credit of up to $70 is available within 30 days of receiving your purchase.For customers in Canada, please visit a local STITCH IT in your area. Customers outside of Canada, or those with a preferred tailor, can download our Joseph Chanan Alterations Form; please submit this form to your tailor or alterations store and have them fill out the form for you. Keep the receipt and have it scanned or take a photo and email it, along with the alterations form to info@josephchanan.com

Remakes

If the product is deemed unalterable by your tailor, we offer a full remake within 30 days of receiving your garment. Send us an email with photos of you wearing the garment and we can suggest what changes to make. Once your remake application has been processed, send us your undamaged and unworn suit with the original invoice or a printout of your order confirmation email. For customers outside of Canada, please declare your package as “returned clothing”.

Returns

If you are not satisfied with your custom suit (a very rare circumstance), a full refund is available within 30 days of receiving your product. Full refunds are available on products that have not been worn and are undamaged. If these requirements are not met, the purchase will be returned back to the customer without refund. Please include the original invoice or a printout of yourorder confirmation email along with your purchase. For customers outside of Canada, please declare your package as “returned clothing”.

Download our alterations form here

Download Form